TEAM SUPPORT
Your SAP team,
there when you need it!
Dedicated consultants. Project support. Application support.
Build a direct relationship with people who understand your processes. No middlemen and no need to start from scratch every time.
SAP ECC
S/4HANA
SUpport
Application support
Key User
sap
STARTING POINT
When do you need support?
A new project isn’t always necessary. Sometimes you simply need people who know your system and processes and can step in at the right place, at the right time.
01
A key user has left
When the key user left, valuable knowledge of the system and business processes left with them. Your team lacks the expertise to fill the gap.
02
Your IT team is too small
Your team’s needs are growing, while hiring a new SAP consultant is difficult and takes time.
03
No post-implementation support
Once the implementation project was completed, the implementation partner moved on, leaving your team alone with new processes and in need of support.
04
Lack of in-house expertise for validation
A large consulting firm is implementing the system, but your team lacks people who can fully understand and assess the solutions being proposed.
05
New business requirements
Your company is growing, new processes are emerging, and you can see that your team lacks the internal expertise needed to support them.
06
An experienced team
The implementation is already underway, and you can see that your implementation partner needs additional expertise in selected SAP modules.
JAK PRACUJEMY
Support models
Three approaches tailored to your company’s current situation. Each model can be combined and scaled depending on your needs.
DEDICATED CONSULTANT
Best when:
you need ongoing support in a specific SAP module.
support for your company’s Key / Super User
ongoing support or a defined number of hours
our consultant gets to know your processes, people and system
our consultant becomes part of your team rather than an external service provider
Support team
Best when:
your project covers multiple modules and your needs change over time.
support from several consultants across different SAP modules
a shared monthly pool of hours
flexible allocation of resources
a single point of contact on the INMAR side
CLIENT / PROJECT LIAISON
Best when:
your company is undergoing an implementation led by another consulting firm.
support at the interface between your company and the implementation partner
validation of proposed solutions
translating SAP consulting language into business language
protecting your interests throughout the project
collaboration
How does it work?
An INMAR consultant becomes part of your team rather than just an external provider handling support tickets.
Onboarding
Our consultant gets to know your processes, system and people. They review the documentation and take part in operational meetings.
The goal is to integrate into your team and start contributing effectively as quickly as possible.
Day-to-day support
The consultant works as part of your team, joins regular meetings, resolves issues, trains users, and supports communication with the implementation partner or other teams.
Regular reviews
The consultant provides reports and recommendations for the next period. This gives you full visibility and control over the ongoing work.
What do you gain?
Tangible benefits
Continuity of system knowledge
We don’t start from scratch with every request. Our consultant knows your system, processes and the needs of your employees.
Fast response to issues
No need to search for the right person every time. One call connects you with someone who already knows your environment.
Continuous system improvement without formal projects
Minor configuration changes, new reports and optimizations can be delivered without the need to launch a formal project.
Knowledge transfer
Our consultant trains your team, helping your employees build their skills and gain hands-on experience.
Flexibility
Scale support up or down depending on your needs. More hours during peak periods, fewer when demand is lower.
Independent assessment
When a project is being delivered by another consulting firm, our consultant reviews the proposed solutions and helps protect your interests.
AVAILABLE MODULES
PP/PP-DS
production planning, detailed scheduling, production orders, MRP
QM
quality management, certificates, complaints management
MM / EWM
materials management, logistics, advanced warehouse processes
ABAP / Fiori
reports, interfaces, enhancements, mobile applications
INDUSTRY EXPERIENCE
automotive, furniture manufacturing, pharmaceuticals, steel and metals, food & beverage, chemicals
SPECIALIZATIONS
data migration, MES/SCADA integration, Variant Configuration (SAP VC), archiving, SAP DMS
OUR PHILOSOPHY
we recruit people with real operational experience — from the shop floor, planning, engineering and management — and teach them SAP ourselves
A proven model
INMAR Experience
INMAR is a stable team of professionals who build direct relationships through a proven collaboration model.
A stable team and continuity of knowledge
Many of our consultants have been with us for over 10 years. When clients return with another project, they work with people who already know their processes and understand their challenges. Our support often grows naturally from a completed implementation project or audit.
SAP support as an ongoing service, not just a project
We provide SAP support as an ongoing service, either independently of a project or as its continuation. We handle support requests, configuration changes and user training, both directly and as a subcontractor.
next step
Let’s talk about the support you need
A short conversation is enough to define the scope, support model and level of involvement that best fit your company.
Discuss your needs
Together, we define the scope, support model and number of hours you need.
Choose the right model
We jointly decide which support model best fits your needs.
Start working together
After a quick onboarding, our consultant becomes part of your team.
Do you have more questions?
Get in touch with us.