What is more important, system or process?

A new system superimposed on a process that has been unquestioned for years doesn’t change the business; it moves it to a new environment.
Implementing or converting to S/4HANA is a moment when the organization must pause anyway. It’s good to use this opportunity for analysis and reflection on what we’re doing next, what direction we’re taking. If this moment is used solely for data migration and transaction mapping, the opportunity for full development is wasted.
At INMAR, before we start talking about the system, we ask about the process. The process is key to us. We do this not because the methodology dictates it. We do it because we want to guarantee success.
